Welcome to Cozycasa, an online home and lifestyle store operated by CAVORA CAP LTD.
CAVORA CAP LTD is the seller responsible for orders placed through https://cozycasashop.com/.
We are committed to providing reliable customer service and a convenient shopping experience.
Customers may contact us for assistance with products, orders, payments, shipping, tracking, returns, refunds, privacy requests, complaints, or other store-related inquiries.
1. Customer Support Details
Company Name: CAVORA CAP LTD
Store Name: Cozycasa
Email: agvvksf@hotmail.com
Website: https://cozycasashop.com/
Our customer support team is available by email to assist with questions regarding our products and services.
2. Business Address and Return Information
Cozycasa is operated by CAVORA CAP LTD.
For general business correspondence and customer service inquiries, please contact us at:
Email: agvvksf@hotmail.com
Customers wishing to return a product should contact our customer support team to obtain the applicable return address and return instructions.
The appropriate return destination may depend on the product, fulfillment location, and reason for return.
Please do not send a return to an unconfirmed address.
Our customer support team will provide the appropriate return instructions after reviewing your return request.
Nothing in this section limits any mandatory return, refund, cancellation, or consumer rights available under applicable law.
3. Contacting Customer Support
For faster assistance, please include:
- Your full name
- Your order number, if applicable
- The email address used during checkout
- A clear description of your question or issue
- Relevant photographs or videos if a product arrived damaged, defective, materially misdescribed, or incorrect
For your security, please do not provide:
- Complete payment-card numbers
- Card security codes
- Online-banking passwords
- Payment-account passwords
- Other sensitive payment credentials
Our customer support team will review your inquiry and make reasonable efforts to provide assistance.
4. Order and Shipping Inquiries
Orders are generally processed within 1–3 business days after payment authorization and order confirmation.
After dispatch, the estimated transit time is generally 7–15 business days.
The estimated total delivery time is 8–18 business days, including order processing and transit.
Actual delivery times may vary depending on the destination, carrier, product availability, customs processing, weather, holidays, and other circumstances.
Where tracking information is available, it will generally be provided by email after the order has been dispatched.
Carrier tracking information may take some time to appear after an order has been shipped.
When contacting us about shipping or delivery, please include your order number and any available tracking number.
Complete shipping information, including applicable delivery terms and estimated delivery times, is provided in our Shipping Policy.
For shipping-related assistance, please contact:
5. Returns and Refunds
Eligible return requests may be submitted within 30 calendar days after delivery, subject to the conditions and time limits described in our Return and Refund Policy.
Before sending a product back, please contact:
Email: agvvksf@hotmail.com
Our customer support team will provide the applicable return address and return instructions.
Products sent without the applicable return instructions may experience processing delays.
This requirement does not limit any mandatory cancellation, return, refund, warranty, or consumer rights available under applicable law.
Return shipping responsibility depends on the reason for the return:
- Cozycasa will cover approved return shipping costs for verified products that are damaged, defective, materially misdescribed, or different from the product ordered.
- Customers are responsible for applicable return shipping costs for preference-based returns, including change of mind, suitability, size, or color, except where applicable law requires otherwise.
Approved refunds are generally returned to the original payment method used for the purchase.
Cozycasa normally processes approved refunds within 10 business days, unless a shorter or different period is required by applicable law or stated in our Return and Refund Policy.
The time required for a refund to appear in your account may vary depending on your bank or payment provider.
Complete eligibility requirements, exclusions, return instructions, and refund procedures are provided in our Return and Refund Policy.
6. Privacy Requests
At Cozycasa, we respect your privacy and are committed to handling personal information in accordance with our Privacy Policy and applicable law.
For requests involving access to, correction of, deletion of, or another applicable right concerning personal information, please email:
Please use "Privacy Request" as the subject line.
Please describe your request and provide enough information for us to identify the relevant records.
We may request information reasonably necessary to verify your identity or authority before responding to a privacy request.
For your security, do not include complete payment-card information, passwords, or other unnecessary sensitive credentials.
Additional information about how Cozycasa collects, uses, retains, and discloses personal information is provided in our Privacy Policy.
7. Payment Inquiries
For questions concerning a payment, pending authorization, charge, declined transaction, or refund, please include:
- Your full name
- Your order number, if available
- The email address used during checkout
- The transaction date and amount
- A description of the issue
For security reasons, do not send complete card numbers, card security codes, passwords, or payment-account credentials.
Available payment methods are displayed during checkout and may vary depending on location, currency, device, order value, and payment-provider eligibility.
Additional information about payment processing is provided in our Payment Methods Policy.
For payment-related assistance, please contact:
Email: agvvksf@hotmail.com
8. Customer Inquiries
Customer inquiries are generally monitored during normal business days.
Response times may be longer during weekends, holidays, promotional periods, product launches, or periods of unusually high inquiry volume.
When contacting us about an existing order, please send one complete message containing your order number, contact information, and a clear description of the issue whenever possible.
This helps us identify your order and provide assistance efficiently.
We will make reasonable efforts to review your inquiry and respond in a timely manner.
9. Platform Information
Cozycasa operates its online store using Shopify.
Shopify provides ecommerce, hosting, account, checkout, and related technology used to operate the online store.
CAVORA CAP LTD—not Shopify—is responsible for:
- Products offered through the website
- Product descriptions and pricing
- Order processing and acceptance
- Order fulfillment
- Shipping and delivery assistance
- Customer service
- Returns and replacements
- Refunds relating to purchases made through our store
Shopify and other third-party service providers may independently process certain information as necessary to provide their services, subject to their applicable terms and privacy policies.
For questions about purchases made through Cozycasa, please contact our customer support team directly.
10. Complaints and Other Inquiries
If you have a complaint or concern regarding an order, product, payment, delivery, return, refund, or other aspect of our Services, please contact us using the information provided below.
Email: agvvksf@hotmail.com
Website: https://cozycasashop.com/
Please include your order number and relevant supporting information where applicable.
We will make reasonable efforts to review and respond to customer concerns in a timely manner.
Depending on the circumstances, we may request additional information to help us investigate and resolve your concern.
Nothing in this section limits any rights or remedies available to you under applicable law.
11. Changes to Contact Information
CAVORA CAP LTD may update its contact information when necessary.
The most current contact details will be published on this page.
If our email address, business address, or other contact information changes, we may also update relevant pages and customer-facing business information where appropriate.
Customers should use the most recent contact information displayed on this page when contacting Cozycasa.
12. Contact Information
For general questions, order assistance, payment inquiries, shipping questions, returns, refunds, privacy requests, or other customer-service matters, please contact us using the following information:
Company Name: CAVORA CAP LTD
Store Name: Cozycasa
Email: agvvksf@hotmail.com
Website: https://cozycasashop.com/
When contacting us regarding an existing order, please include your full name, order number, and the email address used during checkout.
For damaged or defective products, please include relevant photographs or videos where available.
Our customer support team will make reasonable efforts to assist you.
Thank you for choosing Cozycasa. We appreciate your trust and look forward to assisting you.