At Cozycasa, operated by CAVORA CAP LTD, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, we offer eligible customers the option to return products within 30 calendar days after delivery, subject to the terms and conditions below.
Please read this Return & Refund Policy carefully before submitting a return request.
1. Return Eligibility
To be eligible for a return, the following conditions generally apply:
- The return request must be submitted within 30 calendar days after the product was delivered.
- The product must be in its original condition.
- The product should be unused or only used to the extent reasonably necessary to inspect or verify the product.
- The product should be returned with its original packaging, accessories, manuals, and other included materials where applicable.
- Proof of purchase or a valid order number may be required.
- Customers must contact Cozycasa and receive return authorization before sending any product back.
Products that do not meet these conditions may not be eligible for a refund, except where applicable law provides otherwise.
Nothing in these conditions limits any mandatory consumer rights or remedies available under applicable law.
2. How to Start a Return
To request a return, please contact us using the information below:
Email: agvvksf@hotmail.com
Website: https://cozycasashop.com/
Please include:
- Your order number
- The email address used to place the order
- The product or products you wish to return
- The reason for the return
- Photos or other supporting information if the product is damaged, defective, or incorrect
Our customer support team will review your request and provide return instructions if your return is approved.
Please do not send products back before receiving return authorization and the applicable return instructions from Cozycasa.
This procedure does not limit any mandatory cancellation, return, refund, warranty, or consumer rights available under applicable law.
3. Return Shipping Costs
The responsibility for return shipping depends on the reason for the return.
Damaged, Defective, or Incorrect Products
Cozycasa will cover approved return shipping costs when a product is:
- Damaged during delivery
- Defective
- Materially different from its product description
- Incorrectly shipped by Cozycasa
Customers may be asked to provide photographs or other information to help us verify the issue.
Where appropriate, we may provide a prepaid return shipping label or arrange another suitable return shipping solution.
Change of Mind or Preference-Based Returns
For returns due to personal preference, including:
- Change of mind
- Choosing the wrong size
- Choosing the wrong color
- No longer wanting the product
- Ordering the wrong product
- Finding that the product is not suitable for your personal preferences
The customer is responsible for the applicable return shipping costs.
Any original shipping charges, if applicable, may be non-refundable unless otherwise required by applicable law.
Return shipping costs may vary depending on the size, weight, destination, and shipping method used.
Customers will receive the applicable return instructions before sending a product back.
4. Return Address
To ensure that your return is delivered to the correct location, please contact our customer support team before sending any product back.
Return Contact: Cozycasa
Email: agvvksf@hotmail.com
Once your return request has been reviewed and approved, we will provide the appropriate return address and any required shipping instructions.
The return destination may vary depending on the product, fulfillment location, and reason for return.
Please do not send products to a business contact address or any other location unless Cozycasa has specifically confirmed in writing that it is the correct return destination for your order.
Returns sent to an incorrect address or without the applicable instructions may experience processing delays.
5. Refunds
Once we receive your returned product, we will inspect it to determine whether it meets the requirements of this Return & Refund Policy.
If the return is approved, the refund will generally be issued to the original payment method used for the purchase.
The amount refunded may depend on the reason for the return and the condition of the returned product.
Approved refunds may include the purchase price of the returned product.
Applicable non-refundable shipping charges or customer-paid return shipping costs may not be refunded unless required by applicable law.
If a product is damaged, defective, materially misdescribed, or incorrect, we will provide an appropriate remedy in accordance with this policy and applicable consumer protection laws.
We will notify you when your refund has been approved and processed.
6. Refund Processing Time
After an approved return has been received and inspected, we will initiate the applicable refund.
The time it takes for the refund to appear in your account may vary depending on:
- Your payment provider
- Your bank or financial institution
- The payment method used
- Your location
Please allow additional processing time after Cozycasa issues the refund.
If you have not received an expected refund after a reasonable processing period, please contact us at:
We will review the refund status and provide assistance where possible.
Any refund deadlines required by applicable law will continue to apply.
7. Damaged or Defective Products
If your order arrives damaged, defective, or materially different from what was ordered, please contact us as soon as reasonably possible after delivery.
Please provide:
- Your order number
- A description of the problem
- Clear photographs or videos showing the product and packaging, where applicable
After reviewing the information, Cozycasa may offer an appropriate solution, which may include a replacement, refund, or other remedy where applicable.
For verified damaged, defective, or incorrectly shipped products, Cozycasa will cover approved return shipping costs.
If a product presents a potential safety issue, please discontinue use and contact our customer support team for assistance.
Nothing in this section limits any mandatory warranty or consumer rights available under applicable law.
8. Incorrect Items
If you receive an item that is different from the product you ordered, please contact us before returning it.
We will review your order and provide instructions for returning the incorrect product.
Where the error is confirmed to have been caused by Cozycasa, we will cover the approved return shipping costs and work with you to provide an appropriate resolution.
Depending on the circumstances and product availability, the resolution may include:
- Sending the correct product
- Providing a replacement
- Issuing an applicable refund
Please do not send the incorrect product back until you have received the appropriate return instructions.
9. Non-Returnable Items
Certain products may not be eligible for return where applicable, including products that:
- Have been used beyond reasonable inspection
- Have been damaged after delivery due to customer misuse or improper handling
- Are missing essential components or accessories
- Are personalized or made specifically to the customer's requirements, where applicable
- Are clearly identified as final-sale or non-returnable products on the product page, where such restrictions are permitted by law
Additional product-specific return conditions may be displayed on the relevant product page before purchase.
For home appliances, electronic products, and other household items, customers should retain the original packaging, accessories, manuals, and included components whenever reasonably possible.
Any applicable product-specific return requirements will be disclosed on the relevant product page or communicated through the return process.
Nothing in this policy is intended to limit any mandatory consumer rights provided by applicable law, including rights relating to defective, damaged, or materially misdescribed products.
10. Exchanges
If you would like to exchange a product, please contact us before returning it.
Email: agvvksf@hotmail.com
Please include your order number and details of the product you would like to exchange.
Exchanges may depend on product availability.
If the requested replacement product is unavailable, Cozycasa may offer a refund or another appropriate option.
Where an exchange is requested because of a verified defect, damage, or an incorrect product, applicable consumer rights and return shipping arrangements will apply.
For preference-based exchanges, customers may be responsible for applicable return shipping costs unless otherwise stated or required by law.
11. Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing your order.
Email: agvvksf@hotmail.com
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.
Once an order has been processed or shipped, it may no longer be possible to cancel it, and the customer may need to follow the return procedure described in this policy.
If an order is cancelled and a refund is due, the refund will generally be issued to the original payment method.
Nothing in this section limits any mandatory cancellation or refund rights provided by applicable law.
12. Return Conditions
Customers are responsible for packaging returned products appropriately to help prevent damage during transportation.
Where reasonably possible, please use the original packaging and include all applicable accessories, manuals, and components.
Cozycasa is not responsible for products lost or damaged during return shipping when the customer is responsible for arranging and paying for the return shipment, except where applicable law provides otherwise.
We recommend using a trackable shipping service and keeping proof of shipment until the return has been completed.
If a prepaid return shipping label has been provided, please follow the instructions supplied by our customer support team.
Customers should not send products to an unconfirmed return destination.
13. Fraudulent or Abusive Returns
Cozycasa reserves the right to review and refuse returns that appear to involve fraud, abuse, repeated misuse of the return policy, or activity inconsistent with legitimate purchases.
Examples may include:
- Intentionally providing false information about a product's condition
- Submitting fraudulent proof of purchase
- Returning a product different from the item originally purchased
- Intentionally damaging a product to obtain a refund
We may request reasonable supporting information when reviewing a return request.
Any decision will be made in accordance with applicable law.
This section does not affect any rights that cannot legally be excluded under applicable consumer protection laws.
14. Changes to This Return Policy
CAVORA CAP LTD may update this Return & Refund Policy from time to time to reflect changes to our business, products, services, or applicable legal requirements.
When changes are made, we will update the "Last Updated" date at the top of this page.
Customers should review the policy applicable at the time of their purchase.
Any changes to this policy will not retroactively remove rights that have already accrued or otherwise alter existing orders where prohibited by applicable law.
The most current version of this policy will be available on our website.
15. Contact Us
If you have questions about returns, refunds, exchanges, damaged products, or this policy, please contact us:
Company Name: CAVORA CAP LTD
Store Name: Cozycasa
Email: agvvksf@hotmail.com
Website: https://cozycasashop.com/
When contacting us about an existing order, please include your order number and the email address used during checkout so that we can assist you more efficiently.
For damaged or defective products, please include relevant photographs or videos where available.
Thank you for shopping with Cozycasa. We appreciate your trust and look forward to assisting you.