Thank you for shopping with Cozycasa, operated by CAVORA CAP LTD. We are committed to providing a simple, transparent, and reliable shipping experience for our customers.
Please review the following information regarding order processing, shipping costs, estimated delivery times, and shipment tracking.
1. Shipping Cost
Free Shipping on All Orders
Cozycasa currently offers free standard shipping on all eligible orders.
There is no minimum purchase requirement to qualify for free standard shipping.
Any applicable shipping charges or additional delivery options will be clearly displayed during checkout before you complete your purchase.
Shipping availability may vary depending on the destination and the delivery options presented during checkout.
2. Order Processing Time
Orders are typically processed within:
1–3 business days
Processing begins after your order has been successfully placed and payment has been confirmed.
Business days generally exclude weekends and public holidays.
During periods of high order volume, promotional events, or holidays, processing may take slightly longer than usual.
Once your order has been processed and dispatched, you may receive a shipping confirmation email with tracking information where available.
3. Shipping & Transit Time
Once your order has been processed and dispatched, the estimated transit time is:
7–15 business days
Transit time begins once the package has been handed over to the shipping carrier.
Please note that actual delivery times may vary depending on:
- Shipping destination
- Carrier operations
- Product availability
- Weather conditions
- Holidays and peak shopping periods
- Customs processing, where applicable
- Other circumstances outside our reasonable control
We make reasonable efforts to ensure that orders are dispatched and delivered within the estimated timeframes.
4. Estimated Total Delivery Time
The estimated total time from confirmed order to delivery is:
8–18 business days
This estimate includes:
| Shipping Stage | Estimated Time |
|---|---|
| Order Processing | 1–3 business days |
| Transit After Dispatch | 7–15 business days |
| Total Estimated Delivery | 8–18 business days |
These timeframes are estimates rather than guaranteed delivery dates.
Actual delivery times may vary depending on the destination, shipping carrier, product availability, and other relevant circumstances.
5. Order Tracking
When tracking information is available, we may provide tracking details to the email address associated with your order.
Please allow some time for the carrier's tracking system to update after your order has been dispatched.
If your tracking information has not updated immediately after dispatch, this does not necessarily mean that your package is lost or delayed.
Tracking updates depend on the shipping carrier and may not appear immediately.
If you have questions about your order status or tracking information, please contact us at:
Email: agvvksf@hotmail.com
Please include your order number and the email address used during checkout so that we can assist you more efficiently.
6. Shipping Delays
While we work to meet the estimated delivery timeframes above, delays can occasionally occur due to circumstances beyond our reasonable control, including:
- Severe weather
- Carrier delays
- Holidays and peak shopping periods
- Incorrect or incomplete shipping addresses
- Customs or border processing
- Transportation disruptions
- Other unforeseen circumstances
If your order experiences a significant delay, please contact our customer support team.
We will review your order information and assist you in checking the status of your shipment.
Where an order cannot be shipped within the applicable shipping period, we will provide any required notice and offer applicable cancellation, refund, or other options in accordance with applicable law.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please carefully review your shipping address, recipient name, and contact information before completing your purchase.
If you notice that your shipping address is incorrect, please contact us as soon as possible at:
Email: agvvksf@hotmail.com
We will make reasonable efforts to assist with address changes before your order is shipped.
Once an order has been dispatched, we may not be able to change the shipping address.
If a package cannot be delivered because of incorrect or incomplete shipping information, please contact us so that we can review the situation and discuss the available options.
Any additional shipping arrangements will be handled in accordance with applicable law and the relevant shipping circumstances.
8. Lost, Damaged, or Missing Packages
If your package arrives damaged, appears to be lost, or is marked as delivered but you have not received it, please contact us as soon as reasonably possible.
Please provide:
- Your order number
- The email address used for the order
- A description of the issue
- Photos of the package or product, if applicable
- Any available tracking information
Our customer support team will review the situation and, where appropriate, work with the shipping carrier to investigate the issue.
Depending on the circumstances, we may offer an appropriate resolution, which may include a replacement, refund, or another available remedy.
Nothing in this section limits any rights or remedies available to customers under applicable consumer protection laws.
For assistance with lost, damaged, or missing packages, please contact:
9. Delivery Estimates
The delivery timeframes provided in this policy are estimates based on normal shipping conditions.
They are not guaranteed delivery dates unless expressly stated otherwise.
For international shipments or shipments affected by customs, local carrier conditions, or other circumstances, delivery may take longer than the estimated timeframe.
Delivery availability depends on the destination options presented during checkout.
Customers are encouraged to review their shipping information carefully before submitting an order.
If you have concerns about a delayed shipment, please contact our customer support team for assistance.
Any mandatory rights relating to delayed delivery, cancellation, or refunds remain unaffected by this policy.
10. Contact Us
If you have any questions about your order, shipping costs, estimated delivery times, tracking information, or our Shipping Policy, please contact us using the information below:
Company Name: CAVORA CAP LTD
Store Name: Cozycasa
Email: agvvksf@hotmail.com
Website: https://cozycasashop.com/
When contacting us about an existing order, please include your order number and the email address used during checkout.
Our customer support team will make reasonable efforts to review your inquiry and provide assistance.
Thank you for choosing Cozycasa. We appreciate your trust and look forward to helping you create a more comfortable home.